FAQ

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. Your payments are made with the highest AES-100 bit encryption for your security. We never see your personal details and the entire transaction is processed by your bank.

How can I contact you?

We have an amazing support team ready to help, simply email us at info@oludan.com and one of our representatives will get back to you.

Will I be charged customs or taxes?  

We do our best to dispatch your order in such a way as to avoid any extra fees but in some cases (international), fees may apply. We are not responsible for the payment of these fees or any delay it may cause. For further details regarding this issue, please contact your local customs office.

Do you ship internationally?  

Yes we do.

When will my order ship out?  

Orders are shipped within 2-3 business days. You'll receive an email notification with a tracking number once your package ships out.

I have not received my order?  

The average delivery time for our orders is currently 5-7 business days. If you have not received your order in a timely manner please reach out to our staff at info@oludan.com and include your order number.

NEED TO MAKE A RETURN OR EXCHANGE?

Our goal is to give every customer the best possible shopping experience! If for some reason, you are not completely satisfied with your purchase, you can return your item for a full refund within 7 days as long as it has not been worn. Please contact us before sending the item back to us for a refund. 

Please Note:

All returned items must be returned in their original condition. The original tag must still be attached.

Shipping and handling charges are non-refundable when items are returned or exchanged.  

Just reach out to our staff at info@oludan.com and include your order number and the reason for the refund or proof of damage.